Shipping policy
Shipping Policy
Last updated: August 3, 2026
Thank you for shopping with TC Designing LLC. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.
Order Processing
Orders are typically processed within 3–5 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.
Orders placed after PACIFIC STANDARD TIME, on weekends, or on holidays will begin processing on the next business day.
Processing time is separate from shipping time. During holidays, sales, product launches, or periods of high order volume, processing may take longer than usual.
Custom and Made-to-Order Products
Custom, personalized, or made-to-order products may require 5 business days or weeks for production before shipping.
Estimated production times will be included in the product description or communicated to the customer after the order is placed. Customers are responsible for reviewing and approving customization details when approval is required.
Shipping Destinations
We currently ship to addresses within [the United States / the United States and selected international destinations].
We do not ship to [P.O. boxes, military addresses, freight-forwarding addresses, or other excluded locations, if applicable].
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed during checkout. Available shipping methods, rates, and estimated delivery times may vary based on the destination, package size, package weight, and carrier.
Estimated delivery times are:
- Standard shipping: [5–8 business days]
- Expedited shipping: [2–3 business days]
- International shipping: [10–21 business days]
Delivery estimates begin after the order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed unless expressly stated at checkout.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing a tracking number after the order has shipped.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting an order.
If you notice an address error, contact us as soon as possible at TARYNCRAWFORD@ZOHOMAIL.COM We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order enters processing or ships.
TC Designing LLC is not responsible for delivery issues caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.
Shipping Delays
Carrier delays may occur because of severe weather, natural disasters, service interruptions, holidays, customs processing, high shipping volume, or other circumstances outside our reasonable control.
If an order is delayed, customers should first review the tracking information provided by the carrier. They may also contact us at TARYNCRAWFORD@ZOHOMAIL.COMfor assistance.
Lost Packages
If tracking shows no movement or the package has not arrived within 7 business days after the estimated delivery date, contact us at TARYNCRAWFORD@ZOHOMAIL.COM
Please include the following information:
- Customer’s full name
- Order number
- Shipping address
- Tracking number, if available
- Brief description of the delivery issue
We will review the order information and assist with the carrier’s investigation or claims process when applicable. Resolutions may depend on the carrier’s findings and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
- Confirm that the shipping address on the order is correct.
- Check around the delivery location.
- Ask household members, neighbors, or building management whether they accepted the package.
- Allow 1–2 business days since some carriers mark packages as delivered before final delivery.
- Contact the shipping carrier for delivery details.
- Contact us at TARYNCRAWFORD@ZOHOMAIL.COM if the package remains missing.
We will provide reasonable assistance, but a replacement or refund is not automatic when carrier tracking confirms delivery.
Damaged Packages
If an order arrives damaged, contact us within 3 business days of delivery at TARYNCRAWFORD@ZOHOMAIL.COM Include:
- Order number
- Description of the damage
- Clear photographs of the damaged product
- Photographs of the shipping box and packaging
- Photograph of the shipping label
Please keep the product and all original packaging until the claim is resolved. We may offer a replacement, refund, store credit, or another appropriate resolution after reviewing the request.
Returned or Refused Packages
Packages returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package may be subject to additional shipping charges.
If a returned package is eligible for a refund, original shipping charges and carrier return fees may be deducted where permitted. Please review our Refund Policy for additional information.
International Orders
International customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout.
Customs processing may delay delivery. Customers are responsible for complying with the import requirements of their destination country.
Delete this section if you do not offer international shipping.
Order Changes and Cancellations
To request an order change or cancellation, contact us at TARYNCRAWFORD@ZOHOMAIL.COM as soon as possible.
We cannot guarantee changes or cancellations after an order enters production, processing, or shipping. Custom or personalized products may not be eligible for cancellation after production begins.
Contact Us
If you have questions about shipping or delivery, contact us:
TC Designing LLC
Email: TARYNCRAWFORD@ZOHOMAIL.COM
Customer-service hours: 24 HOURS
Before publishing, replace these items
[3–5 business days][TIME AND TIME ZONE]- Custom product production time
- Shipping destinations
- Excluded address types
- Delivery estimates
- Customer-service email
- Lost-package waiting period
- Damage-reporting deadline
- Phone number, if used
- Mailing address
- Customer-service hours
For Shopify, paste this under Settings → Policies → Shipping policy, review the formatting, and click Save. This is a general business template, not legal advice.